ayaRemote feature
Remote Support Management
Reduce support time by reaching remote connection details and readiness status from one device record.
OverviewDevice operations
LiveFIN-LT-024Remote ready
92%OPS-PC-118Inventory current
76%SRV-IST-04Agent active
86%Secure connectionRole permissions verified
Deep dive
How does this feature work?
Connection details
View AyaDesk Remote ID and temporary password details within the relevant device record.
Readiness status
Check whether the agent and remote connection service are ready before support begins.
The right device context
Review device name, employee, company and hardware context before connecting.
Workflow
Four steps from context to action.
- 1
Search for the device or employee
- 2
Verify connection readiness
- 3
Start support with the remote access details
- 4
Track the result in device context