Remote Support and Access Software for IT Teams
Manage remote support, remote access and remote desktop workflows together with complete device context.
From visibility to action, in one place.
Replace scattered connection details and manual tracking with a central view of every endpoint. Help your IT team reach the right device faster while keeping support operations visible.
Device-level remote access details
Reach remote connection identity and access information directly from the relevant device record.
Live agent and connection status
Check whether the agent and remote connection service are ready before starting a session.
Role-based access control
Limit the companies and operations each technician can access through roles and permissions.
Centralized support operations
Keep device, user, hardware and service context connected to the support workflow.
Which teams benefit?
Internal IT teams
Support employee computers with device and user context in one record.
IT service providers
Manage customer devices with company-level separation and central visibility.
Technical service teams
Review inventory and previous interventions before connecting to speed up diagnosis.
What to know before you decide.
What is remote support software?
Remote support software enables authorized technicians to connect to and assist devices without being physically present.
Who is ayaRemote for?
It is designed for internal IT teams, technical service providers and MSPs supporting multiple customers.