1. Supplier and payment processing
ayaRemote is developed and supplied by ESPO BİLİŞİM. Payments are securely processed by iyzico and invoices are created through Paraşüt. Nothing in this policy reduces any mandatory rights available under applicable law.
2. Trial period
The 7-day ayaRemote trial does not require payment and therefore has no refundable charge. You may stop using it at any time.
3. License cancellation
You may choose not to renew an annual license. Non-renewal prevents a new paid period and access normally continues until the end of the current paid license period.
4. Refund and withdrawal eligibility
Except where required by law, completed digital-service transactions are not automatically refundable. Requests are reviewed based on applicable consumer rights, the reason for the request, service usage, transaction timing and evidence of fraud or abuse.
Nothing in this policy limits rights relating to services that are faulty, materially not as described or otherwise protected by mandatory law.
5. How to request a refund
Contact info@ayaremote.com with your account and payment reference. Approved refunds are returned through iyzico to the original payment method where supported.
6. Processing and access
Bank or payment-provider processing times may vary. Access associated with a fully refunded purchase may be downgraded, suspended or terminated.
7. Renewals and unused time
Failure to use the service or reducing the number of managed PCs does not automatically create a refund. Contact support promptly if you believe a renewal or charge was made in error.
8. Contact and complaints
For product, payment, invoice, cancellation or refund questions, use the supplier details below or email info@ayaremote.com. Consumers retain the right to use competent consumer dispute-resolution bodies and courts where provided by mandatory law.