ayaRemote feature
Support Ticket Management
Prioritize employee requests, assign the right owner and manage the full conversation from one workspace.
OverviewDevice operations
LiveFIN-LT-024Remote ready
92%OPS-PC-118Inventory current
76%SRV-IST-04Agent active
86%Secure connectionRole permissions verified
Deep dive
How does this feature work?
A clear workflow
Set status, priority and ownership so the support team can quickly see what needs attention next.
The right communication
Keep employee-visible replies and support-only internal notes clearly separated within the same conversation.
Uninterrupted conversations
New messages appear automatically without disrupting the open request or the reply currently being drafted.
Workflow
Four steps from context to action.
- 1
Prioritize the new request
- 2
Assign it to the right support owner
- 3
Reply to the employee or leave an internal note
- 4
Close the request when the issue is resolved